Returns and Damaged Deliveries
Pouch World products are non-returnable due to the hygiene/health and consumable nature of the product. The product once purchased and accepted cannot be returned. If you are unsure what to purchase, please contact us beforehand for advice.
Pouch World does provide a free-of-cost replacement of a product within seven days after the product has been delivered, in case you have:
- Received item(s) in poor, damaged or mutilated condition or;
- Received an item(s) that is different from the item(s) that you have ordered with us;
If your order arrives damaged or defective in any way then please contact us as soon as possible to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be defective. If we find that it is, you will receive a full refund or replacement.